Get in Touch With Us

This is the page to use if you want to contact the editorial team behind Best Online Casinos. Most messages we receive come from readers who are stuck on a cashout, confused by a bonus term, or have spotted something on ladiesofhack.com that looks out of date. Below you will find how to reach us, what to include so we can actually help, and — just as important — the things we cannot do, such as release a payment or intervene in your casino account.

How to reach the editorial team

Email is the only channel we run. We do not operate a phone line, and we are not a casino support desk, so nothing you send here touches your player account.

• General and editorial questions — [email protected]
• Corrections and factual disputes — [email protected]
• Commercial and partnership enquiries — [email protected]

A human reads every message. We aim to reply within two business days, and longer for anything that needs us to re-check a casino's published terms. Reader mail is what keeps our pages current, and we date our findings — the research behind our current rankings was last verified on Sep 25, 2026 by Connor Lawson.

Before you write: is this a question for us or for the casino?

The split matters, because writing to the wrong party costs you days.

Your situation	Who to contact first
Withdrawal pending longer than the stated processing window	The casino's support team, in writing, with your withdrawal reference
KYC or identity documents rejected	The casino, then its licensing regulator if unresolved
Bonus balance forfeited and you want to know why	The casino, quoting the specific bonus term
A term on our site does not match what the casino now publishes	Us — we will re-check and correct
You want a plain-English explanation of a wagering requirement or a cashout cap	Us
You need self-exclusion, deposit limits or gambling support	The casino's responsible gambling tools, plus the services listed further down

Commercial disclosure

Some links on ladiesofhack.com are commercial, and the publisher may earn a commission when a reader opens an account through them. That relationship does not buy a position in our rankings, and it does not change what we write about an operator's drawbacks. If a brand asks us to remove a limitation from a review, the answer is no — and you are welcome to email us if you think a page reads otherwise.

What to include so we can help quickly

1. The casino name and the state you were playing from — availability and terms differ by state.
2. The page on ladiesofhack.com you are referring to, if any.
3. Dates: when you deposited, when you requested the withdrawal, when you sent documents.
4. The exact wording of the term you are questioning, copied from the casino's own terms page.
5. Screenshots of anything the casino told you, with your account number and full card details removed.

Please do not send us passwords, full Social Security numbers, unredacted ID scans or complete card numbers. We do not need them, and no legitimate site does.

Reader questions we get most often about the brands we list

Our inbox skews heavily toward three brands at the top of our list, mostly because their headline offers are the largest. Here is the context we usually end up sending back. Ratings below are our own editorial scores, not customer review averages.

Raging Bull — 10.0

Raging Bull heads our list because its advertised package, 410% up to $10,000 plus 50 free spins, is the largest headline figure among the operators we cover, and because its slot-led lobby is the one most readers ask about. The practical question to ask before claiming it is what the playthrough multiple and the maximum cashout are: on percentage-heavy match offers of this size, the amount you can actually withdraw from bonus funds is normally capped, bonus bets are usually limited to a fixed dollar ceiling per spin or hand, and the bonus expires if not cleared in time. The limitation: a large percentage is not the same as a large withdrawal, and a $10,000 maximum requires a deposit most readers will never make. Read the wagering requirement before the headline number.

Magician Bet — 9.9

Magician Bet is here for the opposite reason: 101% with no wagering is the only offer in our list structured so that what you win is not locked behind a playthrough multiple. For a reader whose priority is getting money back out quickly, that structure matters more than size. The limitation: no-wagering offers almost always carry tighter caps somewhere else — a smaller maximum bonus, limits on which games contribute, or a short window to use the credit. Check the cap and the minimum deposit before assuming it is the better deal.

Slots of Vegas — 9.6

Slots of Vegas earns its place on game-specific value: 375% bonus plus 50 free spins on Cash Chaser, meaning the spins are tied to one named title rather than spread across the lobby. That is useful if you like that game and irrelevant if you do not. The limitation: title-locked spins usually carry their own separate wagering and a low fixed spin value, so the cash they realistically produce is modest. It is a trial of one slot, not a bankroll.

Others you will see in our comparisons

Uptown Aces (9.6) advertises 600% for new players; Card Crush (9.4) leads with an instant welcome reward of 2 mystery coins and 5 cards; Zumba Cards (9.2) offers a 250% deposit bonus up to 250 SC; BetUS (9.1) lists 200% up to $4,000 for new players; Amazon Jackpots (8.9) bundles 4 posters, 40 free SC and a bonus wheel for a $20 purchase; Slots and Casino (8.7) advertises 500% up to $2,500 across three deposits; and Bets.FM (8.6) promotes a 225% deposit bonus up to 1 BTC with 225 free spins. Note that SC-denominated and coin-based rewards belong to sweepstakes-style models, which work differently from cash-deposit casinos — ask us if you want that difference explained for your state.

Money questions we can answer, and the ones only the operator can

We can explain how the mechanics generally work. We cannot tell you when a specific payment will land.

• Cost to take part — every match bonus above requires your own deposit first. A 410%, 500% or 600% match is a multiplier on money you risk, never free money. Minimum deposits vary by operator and by the offer, and a deposit below the stated minimum typically forfeits the bonus entirely.
• Paying in — debit cards are the most widely accepted method for US players; credit card deposits are often declined by issuers for gambling merchant codes; ACH and bank transfer are common at state-regulated sites; e-wallets including PayPal appear at some licensed operators but availability is state- and operator-specific. Crypto appears at operators advertising BTC-denominated bonuses. Verify on the cashier page, not on a comparison table.
• Getting paid out — withdrawals almost always go back to a verified method in your own name. Typical patterns: e-wallets fastest, card refunds next, ACH and check by mail slowest. Minimum withdrawal amounts, monthly caps and per-transaction fees all vary; some operators charge for a second withdrawal in the same period.
• What delays payouts — incomplete KYC, source-of-funds checks on larger sums, unmet wagering, weekend processing, and hitting a bonus cashout cap. If you want our take on whether a delay looks routine, email us with dates.

We will never predict a payout date for you, and we do not guarantee any withdrawal.

Games and features readers ask us to explain

If your message is about what is actually available to play, these are the categories we cover and the questions worth asking:

• Slots — including progressive jackpots. Ask about RTP and volatility: a high-volatility slot pays rarely and larger, and RTP is a long-run average, not a session forecast.
• Table games — blackjack, roulette and baccarat. These often contribute 10% or less toward wagering requirements, or nothing at all, which catches out most readers who write to us.
• Live dealer rooms — real croupiers streamed in real time, usually with higher table minimums and frequently excluded from bonus play.
• Mobile — browser play versus a native app. App availability differs by state and by operator.
• Fairness — random number generators and the software providers behind the lobby. We can explain how RNG testing works; we cannot audit an operator ourselves.

The other products these operators run

Several brands on our list are not casino-only. BetUS, for example, is known as a sportsbook brand as well as a casino, and sports betting works on different rules: odds and settlement rather than RTP, separate bonus terms, and separate wagering contribution. Poker rooms, bingo, virtual sports and racebook sections also appear across these operators. Two things to watch — a casino welcome bonus usually cannot be cleared on sportsbook wagers, and some operators run a single wallet across all products while others keep them separate. If you contacted us because a bonus vanished when you placed a sports bet, that is almost always the cause.

Legal standing, eligibility and where we cannot advise

You must be at least 21 to gamble online in most US states that regulate it, and 18 in a small number. Online casino gambling is regulated state by state, not by a single federal licence: a handful of states license real-money online casinos, several more allow only sports betting, and many allow neither. Sweepstakes and social casino models operate under a different legal framework again and are unavailable in some states. Accepting sign-ups from a US address is not the same thing as being authorized to serve players in your state — always confirm the operator's licensing status with your own state regulator before depositing.

We are a publisher, not a regulator, a lawyer or an ombudsman. We cannot adjudicate a withdrawal dispute, compel an operator to pay, or tell you whether a particular site is legal where you live. Where a dispute is unresolved, the escalation path is the operator's formal complaints procedure first, then the regulator that licenses it, in writing, with your reference numbers.

No online casino is completely safe, and nothing on this site should be read as a guarantee of winnings or as a way to make money. If gambling has stopped being entertainment, tell us in your message and we will point you toward help. In the US, the National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available 24/7. Operator-side tools are worth using before things escalate: deposit and loss limits, session reminders, cooling-off periods and self-exclusion, alongside third-party blocking software on your own devices.

Corrections: how we handle them

Casino terms change without notice, and bonus percentages, caps and state availability are the fields that move most often. If you find a figure on one of our pages that no longer matches the operator's published terms, send the link and a screenshot. We verify against the operator's own terms page, correct what is wrong, and re-date the page. We do not quietly edit; material changes are noted. Readers looking at alternatives outside the US-regulated market can also see our coverage of non-GamStop casino options, which follows the same correction policy.

What to expect after you hit send

You will get a reply from a person, not an autoresponder. Straightforward questions — how a wagering requirement works, what a cashout cap means for a specific offer — are usually answered same week. Anything needing verification against an operator's live terms takes longer. If your query is really a complaint about an operator, we will say so plainly and point you to the right escalation route rather than leave you waiting on us.

If you are still deciding between the operators listed above rather than writing about a problem, the practical order is: check whether the site is licensed for your state, then read the wagering requirement and cashout cap, then the withdrawal minimums and fees — and only then look at the headline percentage. Email us if any of those four steps is unclear on a page we publish.